Personal Lines Customer Service Representative - Remote

Overview

Bridge Specialty Group is seeking a Personal Lines Customer Service Representative to assist customers with property and casualty insurance inquiries, providing excellent service and support.

In Short

• Handle high volume of incoming phone calls and chat inquiries.
• Assist customers in servicing accounts and respond to inquiries.
• Navigate online carrier platforms and assist customers.
• Learn various insurance programs to answer inquiries accurately.
• Process policy endorsements and distribute inquiries to staff.
• Pursue personal and professional development.
• Work in a meritocratic culture focused on customer satisfaction.
• Be part of a diverse and collaborative team.
• Receive comprehensive benefits including health and financial assistance.
• Opportunity for growth within a large organization.

Requirements

• High school diploma or GED required.
• 1-3 months of related experience preferred.
• Proficient with MS Office.
• Exceptional telephone demeanor.
• Working knowledge of carrier websites preferred.
• Experience with Agency Management Software preferred.
• Strong communication skills.
• Ability to learn and adapt quickly.
• Commitment to customer service excellence.
• Willingness to participate in training and development.

Benefits

• Health benefits including medical, dental, and vision.
• Financial benefits like 401k and tuition reimbursement.
• Mental health and wellness support.
• Paid time off and holidays.
• Discounts from preferred partners.
• Opportunities for professional growth and mentorship.
• Inclusive workplace culture.
• Focus on total well-being of teammates.
• Access to a wide range of resources for career development.
• Celebration of diversity and individual contributions.