Patient Enrollment Representative - Part Time - Hybrid - Remote

Overview

As a Patient Enrollment Representative, you will be the first point of contact for individuals eligible for Brook’s Remote Care Program, helping them navigate their healthcare journey from home.

In Short

• Make outbound and follow-up calls to eligible patients.
• Educate patients on program benefits and enrollment processes.
• Use conversational and empathetic communication.
• Document call outcomes accurately.
• Meet or exceed daily targets for outreach and enrollments.
• Must reside in Orange County or Los Angeles, CA.
• 1+ years of experience in a phone-based role required.
• Willingness to attend periodic in-person trainings.
• Flexibility for occasional weekends based on business needs.
• Bonus for sales experience in healthcare or financial services.

Requirements

• Clear, compassionate, and confident verbal communication.
• Ability to build trust with patients.
• Basic computer skills and multitasking ability.
• Strong time management and dependable attendance.
• High school diploma or equivalent.
• Willingness to follow HIPAA protocols.
• Experience with CRMs or call tracking systems preferred.
• Growth mindset and openness to feedback.

Benefits

• High-impact role in a growing healthtech sector.
• Mission-driven company improving patient outcomes.
• Dynamic, fast-growing environment.
• Work with innovative tools and AI-driven approaches.
• Collaborative culture with passionate teams.