Benefits Investigation Strategic Lead - Remote

Overview

The Benefits Investigation Strategic Lead will drive operational improvements and ensure alignment with the broader goals of the Clinic Operations team at Brook Health, a digital health company focused on improving chronic condition management.

In Short

• Lead the Benefits Investigation team to enhance operational efficiency.
• Collaborate with Clinic Operations leadership for strategic alignment.
• Identify and implement process improvements.
• Develop KPIs to measure team productivity.
• Serve as a subject matter expert in healthcare benefits workflows.
• Support team development and growth.
• Utilize tools like Excel and Google Sheets for reporting.
• Communicate effectively with cross-functional teams.
• Drive the evolution of Benefits Investigation into a scalable department.
• Contribute to the company’s mission of improving patient outcomes.

Requirements

• 3+ years of experience in healthcare benefits verification or revenue cycle.
• Strong understanding of healthcare payers and workflows.
• Proficient in Excel and operational reporting.
• Exceptional communication skills.
• Experience with EHR/EMR platforms.
• Ability to anticipate operational needs.
• Experience using eligibility verification tools.
• Ability to work cross-functionally.
• Proactive mindset in problem-solving.
• Familiarity with process improvement methodologies is a plus.

Benefits

• 100% health insurance coverage for employees and their children.
• $800 contribution to HSA for eligible employees.
• Flexible PTO policy.
• Access to mental health support services.
• 401K plan with matching contributions.
• Employee referral bonus program.
• Dynamic work environment in healthcare and technology sectors.
• Opportunities for meaningful change and innovation.
• Collaborative culture with passionate teams.
• Continuous improvement focus across all roles.