Supervisor, Field Operations Support - Remote

Overview

Brightspeed is looking for a Supervisor, Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming, facility assignment, and service order support.

In Short

• Handle the daily management and supervision of 15-20 call center employees
• Handle escalations from internal departments
• Build partner relationship with field support to promote a positive experience for our customers
• Maintain production levels by setting goals for team members and actively coaching towards those goals
• Provide coaching and counseling via group meetings and individual employee counseling
• Seek to continually improve work methods and results individually and for the team
• Create a positive work environment

Requirements

• Mid-level supervisor typically with 2-5 years of experience
• Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
• Strong Communication Skills (Oral and Written)
• Self-empowered and able to act quickly to make critical business decisions
• Proficiency with MS Excel, PowerPoint, PowerBi
• The ability and desire to quickly understand new technologies/systems and how to best use them for technician support

Benefits

• Competitive compensation and comprehensive benefits
• Promoting overall wellness through physical, emotional and financial health
• Diversity, equity and inclusion are at the center of our grounding belief in Being Real