Event and Change Management Specialist - Remote

Overview

Brightspeed is seeking an Event and Change Management Specialist to minimize the impact of planned maintenance and network outages on customers, ensuring effective communication and continuous improvement.

In Short

• Manage planned maintenance activities and vendor communications.
• Validate customer impacts and schedule network maintenance.
• Respond to maintenance inquiries and ensure timely resolutions.
• Communicate effectively with internal and external customers.
• Assist in process improvements for change management.
• Work collaboratively with team members and vendors.
• Utilize strong analytical and problem-solving skills.
• Maintain organized documentation and workflows.
• Present technical information clearly to stakeholders.
• Contribute to a culture of continuous improvement.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 7+ years of relevant experience in telecom change/event management.
• Excellent communication and presentation skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office applications.
• Ability to manage small to medium-sized projects.
• Strong analytical skills to assess impacts of actions.
• Experience in client-facing roles.
• Quick learner with problem-solving capabilities.
• Project Management Professional (PMP) certification is a plus.

Benefits

• Competitive medical, dental, and vision insurance.
• 401K plan with company match.
• Employee assistance program.
• Paid time off programs promoting wellness.
• Inclusive workplace culture.
• Investment in technology for remote connectivity.
• Recognition as a Top Workplace.
• Commitment to diversity and inclusion.
• Opportunities for professional development.
• Flexible working arrangements.