Customer Success Engineer - Remote

Overview

The Customer Success Engineer is the technical expert during the post sales customer journey, working closely with Customer Success Managers to understand customer needs and articulate the unique value of the proposed solution.

In Short

• Provide post-sales support to the Customer Success team, Support team and customers.
• Create and manage tailored proof of concepts to transfer ownership to customers.
• Create and deliver powerful situational product demonstrations.
• Operate as a subject matter expert in innovation management space and technology.
• Develop and deliver responses to customer inquiries, including RFPs and RFIs.
• Seamlessly onboard new customers and expand existing clients.
• Enable Customer Success team with training programs and tools.
• Build and maintain demonstration environments.
• Assist product development in testing new products.
• Effectively document and communicate customer needs to the Product team.

Requirements

• Solid technical background with understanding of web technologies.
• 2+ years relevant experience in SaaS, B2B in a Sales Engineering position.
• Ability to explain and present complex concepts clearly.
• Analytical and able to eliminate sales obstacles creatively.
• Willingness to travel.
• CSAT or NPS experience a plus.
• BA/BS degree or equivalent.

Benefits

• Opportunity to shape company culture.
• Work in a tight-knit, entrepreneurial-minded team.
• Focus on innovation and excellence.
• Diverse team generating more innovation.