Spanish Bilingual - Customer Service Agent (Social-First Customer Care Specialist) - Remote

Overview

As a Spanish Bilingual: Social-First Customer Care Specialist, you will be the first point of contact for users across social channels and email, supporting customers of a digital subscription-based product suite and maintaining a positive brand presence.

In Short

• Respond to public comments and DMs on social media.
• Manage customer inquiries related to subscriptions and billing.
• Use a CRM to track customer interactions.
• Provide technical support and escalate issues when necessary.
• Maintain a friendly and clear communication tone.
• Work in a fast-paced, high-visibility environment.
• Collaborate with a global team.
• Utilize AI tools for drafting responses.
• Ensure consistent quality in customer interactions.
• Work on a rotating shift schedule.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in social care or digital customer service.
• Fluent in English and near-native fluency in Spanish.
• Strong verbal communication and writing skills.
• Ability to handle customer issues calmly under pressure.
• Organized and accountable.
• Personal PC/Laptop with a working webcam.
• A stable internet connection.
• General knowledge of social media platforms.
• Experience with CRM tools is a plus.

Benefits

• 100% Remote position.
• Continuous learning and career growth opportunities.
• Competitive compensation based on market rates.
• Work with innovative brands.
• Welcoming and inclusive work environment.