Account Protection Specialist - Remote

Overview

The Account Protection Specialist at Brex will work remotely to ensure customer satisfaction and protect businesses from fraud while collaborating with internal teams.

In Short

• Join a growing team at Brex focused on risk management.
• Drive customer communications related to fraud prevention.
• Work cross-functionally with various teams.
• Communicate professionally with customers and financial institutions.
• Assess and validate documentation for fraud cases.
• Participate in initiatives to enhance customer experience.
• Adhere to regulatory requirements.
• Utilize various communication channels effectively.
• Document processes for efficient customer service.
• Handle escalated cases with management support.

Requirements

• Experience in customer experience and operations.
• Knowledge of fraud prevention strategies.
• Strong communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in Microsoft Office and Google Apps.

Benefits

• Competitive hourly pay with potential for overtime.
• Equity and additional compensation may be offered.
• Work in a diverse and inclusive culture.
• Access to tools and resources for career growth.
• Collaborate with industry experts.