Senior CX Operations Specialist - Remote

Overview

The Senior CX Operations Specialist will be responsible for driving coordination across regional Customer Success leadership to ensure the strategic allocation of resources that fuel revenue retention.

In Short

• Collaborate closely with Customer Success leadership to design new Customer Success territories.
• Strategize with regional management to develop frameworks for identifying optimal Customer Success territories.
• Ensure alignment of Customer Success territories with Sales territory.
• Enhance internal and external tools to pinpoint high-value accounts.
• Work cross-functionally with Customer Experience and Sales Operations.
• Ensure accuracy of CRM Account data.

Requirements

• 3+ years of experience in a B2B SaaS sales or operations environment.
• Proven experience in leading strategic initiatives.
• Strong analytical skills to identify and resolve complex issues.
• Proficient in Google Sheets and/or Microsoft Excel.
• Experience with Salesforce is required.
• Experience with Tableau a plus.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Professional development supported by formal career pathing.