CX Operations Specialist - Remote

Overview

As a CX Operations Specialist, you will be a crucial member of the CX Operations team, responsible for managing customer dashboard instances and ensuring access to features of the Braze platform.

In Short

• Manage activation and deactivation of customer dashboard instances.
• Govern access to various features within the Braze platform.
• Provide operational support to internal stakeholders.
• Collaborate with multiple teams to meet customer needs.
• Maintain accurate records of customer instances.
• Identify process improvement opportunities.
• Assist in training internal teams.

Requirements

• 2+ years of experience in customer operations or support.
• Strong understanding of customer engagement platforms.
• Excellent problem-solving skills.
• Strong communication skills.
• Ability to work independently and in a team.
• Proficiency in CRM and customer support tools.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans.
• Family services including fertility benefits.
• Professional development opportunities.
• Community engagement opportunities.
• Collaborative and fun culture.