Designated Support Engineer - Remote

Overview

The Designated Support Engineer plays a critical role in the Trellix Customer Success organization, providing advanced technical expertise and customer interaction skills to support business-critical customers.

In Short

• Serve as the first point of contact for technical support issues.
• Build and maintain strong relationships with customers.
• Orchestrate assistance from various Trellix teams.
• Provide proactive guidance and encourage product adoption.
• Manage internal and customer communications related to service requests.
• Conduct regular reviews of industry threat assessments.
• Mentor members of the Technical Support team.
• 5+ years of relevant experience required.
• Strong knowledge of security related to network and endpoint protection.
• Excellent communication skills are essential.

Requirements

• 5+ years of experience in Customer Support or similar role.
• Eligibility to work in Saudi Arabia.
• Experience with Trellix products is beneficial.
• Knowledge of Linux and Windows deployment and troubleshooting.
• Self-motivated and detail-oriented.

Benefits

• Diversity and inclusion programs.
• Flexible work hours.
• Retirement plans.
• Medical, dental, and vision coverage.
• Paid time off and parental leave.
• Support for community involvement.