Designated Support Engineer - Remote

Posted 1 week ago

Customer Service

Full Time

Saudi Arabia

Overview

The Designated Support Engineer plays a critical role in the Trellix Customer Success organization, providing advanced technical expertise and customer interaction skills to support business-critical customers.

In Short

Serve as the first point of contact for technical support issues.
Build and maintain strong relationships with customers.
Orchestrate assistance from various Trellix teams.
Provide proactive guidance and encourage product adoption.
Manage internal and customer communications related to service requests.
Conduct regular reviews of industry threat assessments.
Mentor members of the Technical Support team.
5+ years of relevant experience required.
Strong knowledge of security related to network and endpoint protection.
Excellent communication skills are essential.

Requirements

5+ years of experience in Customer Support or similar role.
Eligibility to work in Saudi Arabia.
Experience with Trellix products is beneficial.
Knowledge of Linux and Windows deployment and troubleshooting.
Self-motivated and detail-oriented.

Benefits

Diversity and inclusion programs.
Flexible work hours.
Retirement plans.
Medical, dental, and vision coverage.
Paid time off and parental leave.
Support for community involvement.

B.O.M.U.S.

Branch of Musarubra UK Subsidiary 5

Musarubra Singapore Pte. Ltd. Philippine Representative Office is part of Trellix, a global leader in cybersecurity that is redefining the future of security and work. Trellix offers a comprehensive, GenAI-powered platform designed to help organizations navigate and protect against advanced cyber threats. With a commitment to innovation through artificial intelligence, automation, and analytics, Trellix empowers over 53,000 customers, including businesses and government entities, with responsibly architected security solutions. The company is dedicated to closing the cybersecurity talent gap and fostering a diverse and inclusive workplace, providing a range of benefits and support for community involvement.

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