Support Specialist in Radiotherapy - Remote

Overview

The Support Specialist in Radiotherapy will provide customer service for Brainlab's radiotherapy and radiosurgery systems, ensuring effective communication and technical support for clients.

In Short

• Provide customer service for radiotherapy and radiosurgery systems including diagnostics, service, maintenance, and network integrations.
• Act as the technical face of Brainlab for clients, understanding and responding to issues effectively.
• Install systems for clients in the Rhein-Ruhr area and occasionally in the EMEA region.
• Troubleshoot complex software solutions in hospital environments remotely or on-site.
• Conduct routine calibrations and preventive maintenance to familiarize clients with Brainlab products.
• Remote work based in the Rhein-Ruhr area (e.g., Düsseldorf, Essen, Dortmund).

Requirements

• Bachelor's/Master's degree or equivalent in Electrical Engineering, Biomedical Engineering, or Medical Physics.
• Excellent IT skills with experience diagnosing IT infrastructure and network issues.
• Experience in servicing/maintenance of robots, X-ray devices, and/or IT.
• Strong interpersonal skills, teamwork, and self-management abilities.
• Very good communication skills in English and German.
• Willing to travel up to 80% of the time but also able to work efficiently from home.

Benefits

• Supportive and international team.
• Meaningful work with a sustainable impact on medical technology.
• 30 vacation days, plus December 24 and 31.
• Company car, mobile phone, laptop - also for personal use.
• Flexible working hours and home office options.
• Comprehensive training and development opportunities.