Technology Implementations Specialist - Remote

Overview

The Technical Implementations Specialist brings solutions to life by configuring, deploying, and maintaining client and internal platforms using no-code and low-code tools, working closely with the Solutions Architect and Engineering teams.

In Short

• Configure and deploy internal and client platforms like Zendesk, Gorgias, Salesforce, Kodif, and PixieBrix.
• Build workflows, automations, and integrations using native tools and no-code/low-code platforms.
• Translate business requirements and process maps into system configurations.
• Prototype internal and client-facing use cases, escalating to Engineering for custom builds.
• Support QA testing during launch and after deployment.
• Analyze platform performance and user feedback to suggest and implement approved improvements.
• Create and maintain admin guides, help articles, and technical documentation for clients and internal teams.
• Intake and resolve tickets for updates, fixes, and iterative improvements.
• Maintain up-to-date certifications and skills across key platforms.

Requirements

• Hands-on technical experience with no-code and low-code tools.
• Strong problem-solving skills and attention to detail.
• Experience with client-facing platforms and automations.
• Ability to document processes and create technical documentation.
• Familiarity with QA testing and troubleshooting.

Benefits

• Work in a global team dedicated to meaningful work.
• Opportunities for professional development and growth.
• Collaborate with diverse teams across different countries.