Technical Support Representative - Tier 1 - Remote

Overview

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners, and colleagues in a fast-paced environment.

In Short

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Trains users on new software in person or through a variety of tutorial channels.

Requirements

• Passionate about helping Boldr grow and achieve our Purpose.
• Ability to operate efficiently in a fast-paced environment.
• Exhibit professionalism and maintain composure.
• Strong understanding of services and team needs.
• Willingness to give 110% in everything.
• Ability to share talents and quirks.
• Championing core values of the company.

Benefits

• Opportunity to work in a global team.
• Access to educational workshops and professional publications.
• Engagement in meaningful work.
• Supportive work environment.
• Potential for career growth.