Technical Support Advocate T1 - Remote

Overview

The Technical Support Advocate T1 position involves providing hands-on technical troubleshooting, feature explanation, and best practice guidance for Boldr's product in a fast-paced environment.

In Short

• Provide technical support to customers, partners, and colleagues.
• Resolve technical issues and maintain productivity.
• Install and modify computer hardware and software systems.
• Consult with users to determine hardware and software needs.
• Test compatibility of new programs with existing systems.
• Document hardware and software updates.
• Train users on new software through various channels.
• Evaluate vendor-supplied software for compatibility.
• Maintain system functionality by testing components.
• Support team members to ensure program success.

Requirements

• Passion for helping clients and achieving company goals.
• Ability to work efficiently in a fast-paced environment.
• Professionalism and composure under pressure.
• Strong problem-solving skills.
• Experience with computer hardware and software troubleshooting.
• Ability to train users effectively.
• Familiarity with network design and implementation.
• Willingness to stay updated on technical advancements.
• Excellent communication skills.
• Team-oriented mindset.

Benefits

• Work with a global team committed to meaningful work.
• Opportunities for professional growth and development.
• Supportive work environment focused on collaboration.
• Engagement in a company with strong core values.
• Potential for career advancement as the company grows.