Bilingual Customer Service Specialist (English & Spanish) - Remote

Overview

We’re hiring a bilingual (Spanish–English), proactive, and detail-driven Customer Service Representative (B2B) to support institutional and wholesale clients across Mexico and Latin America. You’ll manage daily order operations, client communication, and service excellence for sports clubs, schools, and corporate partners — often interacting with international clients and suppliers in both languages.

This role requires a hands-on professional who can coordinate with production and logistics, resolve issues quickly, and maintain strong, long-term relationships that drive satisfaction and repeat business. You’ll be the operational link ensuring that every order—from design to delivery—meets client expectations for quality, speed, and reliability.

In Short

• Serve as the main point of contact for assigned B2B accounts (sports teams, schools, distributors, corporate clients).
• Process and track purchase orders in coordination with the Sales and Production teams.
• Provide timely updates on order status, delivery schedules, and product availability.
• Handle post-sale service: manage returns, exchanges, and quality claims efficiently.
• Maintain and update client records, pricing lists, and agreements in the CRM system.
• Collaborate with Logistics to ensure accurate and on-time shipments.
• Identify cross-selling or upselling opportunities aligned with client needs.
• Assist in the preparation of quotes, proposals, and contract documentation.
• Support trade events, exhibitions, or institutional presentations when needed.
• Collect client feedback to help improve service and product quality.

Requirements

• Bachelor’s degree in Business Administration, International Trade, Marketing, or related field.
• Minimum 2–3 years of experience in B2B customer service, ideally within apparel, sportswear, or manufacturing sectors.
• Fluent bilingual proficiency (Spanish and English required): must be able to communicate professionally in both languages, verbally and in writing.
• Strong communication and negotiation skills.
• Proficient in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot, or similar).
• High level of organization, attention to detail, and ability to multitask.
• Customer-oriented mindset and proactive problem-solving attitude.
• Team player with the ability to collaborate across departments (Sales, Production, Logistics).

Benefits

• 100% remote work set-up and work–life balance.
• Competitive pay.
• Direct impact on customer happiness.
• Growth opportunities: join a rapidly expanding team.
• Supportive team: benefit from comprehensive training, continuous support from supervisors, and oversight from the operations lead.