Bilingual Customer Service Specialist - Remote

Overview

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. You will help empower our global customers to connect to culture through their passions.

In Short

• Handle all customer service needs and support for European customers.
• Take ownership of individual customer queries from start to finish.
• Help manage the order fulfillment process.
• Listen and respond to customer needs and concerns.
• Research answers or solutions as needed.
• Resolve customer queries and update system accounts accordingly.
• Record details of customer conversations and actions taken.
• Work to improve customer service by monitoring support communications.
• Support other areas across the business as required.

Requirements

• Experience in customer service or call center.
• Bilingual in written and verbal French & English.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types including chat, email, inbound and outbound calls.
• Situational awareness to identify and escalate urgent matters.

Benefits

• Opportunity to work in a fast-paced, start-up culture.
• Be part of a diverse and inclusive team.
• Flexible working hours.