Bilingual Customer Service Specialist - French/English - Remote

Overview

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. You will help empower our global customers to connect to culture through their passions.

In Short

• Handling all customer service needs and support for our European customers.
• Take ownership of individual customer queries from start to finish.
• Help manage the order fulfilment process.
• Listen and respond to customer needs and concerns.
• Research answers or solutions as needed.
• Resolve customer queries and update system accounts accordingly.
• Record details of customer conversations and actions taken.
• Work to improve customer service by monitoring support communications.
• Flexible and willing to support other areas across the business.

Requirements

• Experience of customer service/call center experience.
• Bilingual in written and verbal French & English.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls.
• Possess situational awareness to identify and escalate urgent matters.

Benefits

• Join a hyper-growth company focused on customer satisfaction.
• Work in a diverse and inclusive environment.
• Opportunities for personal and professional growth.
• Flexible working conditions.
• Engage with a passionate team.