Quality Assurance Specialist - Fraud - Remote

Overview

As a Quality Assurance Specialist at BECU, you will play a crucial role in enhancing member experiences through continuous improvement and innovation, while ensuring compliance and quality control in a purpose-driven organization.

In Short

• Analyze and report trends in quality assurance.
• Deliver actionable feedback to leadership.
• Collaborate with compliance teams for regulatory alignment.
• Maintain knowledge of systems and platforms.
• Support process documentation efforts.
• Contribute to new tasks and projects as needed.
• Work in a mission-driven environment focused on member satisfaction.
• Engage in professional development opportunities.
• Be part of a collaborative team culture.
• Embrace a tech-forward mindset for process enhancement.

Requirements

• Bachelor’s degree in Business or equivalent experience.
• Minimum two years of functional experience in fraud analysis.
• Experience in project teams and project methodology.
• Strong analytical and problem-solving skills.
• Two years of Quality Assurance experience preferred.
• Experience with business process improvement preferred.
• Effective verbal and written communication skills.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k plan and employer-funded retirement plan.
• Paid time off (PTO) and paid holidays.
• Flexible spending accounts for healthcare and dependent care.
• Opportunities for mentorship and training.
• Support for work-life integration and well-being.
• Collaborative culture that values employee input.
• Incentives based on performance.