Strategic Support Director - Member & Digital Experience - Remote

Overview

This role serves as a strategic partner and operational driver for Member & Digital Experience (MDX) during a significant transformation initiative at BECU, focusing on enhancing member experience and operational readiness.

In Short

• Lead SAFE Integration Program Delivery.
• Guide Cross-Functional Sub Workstreams.
• Act as the Executive Right Hand to MDX leadership.
• Shape Divisional Strategy and ensure alignment with enterprise priorities.
• Develop Operational Cadence and Structure for MDX.
• Serve as a Change Leader during major transformations.
• Lead Division-Level Communications.
• Prepare Executive and Board-Ready Deliverables.
• Influence Senior Leaders Across the Organization.
• Leverage Data and Feedback to Drive Improvements.

Requirements

• Bachelor’s degree in Business Administration or equivalent experience.
• 10 years of relevant experience in operations management, project management, or organizational communications.
• Experience leading large-scale project teams.
• Enterprise-level program and project management experience.
• Mergers & acquisitions experience preferred.
• Excellent written and verbal communication skills.
• Effective leadership and negotiation skills.
• Ability to influence senior leaders without formal authority.

Benefits

• 401(k) Company Match (up to 3%).
• 4% annual contribution to your 401(k) by BECU.
• Medical, Dental, and Vision benefits.
• PTO Program + Exchange Program.
• Tuition Reimbursement Program.
• Volunteer time off + donation match.