Client Experience Coordinator (Evenings & Weekends) - Remote

Overview

We are looking to recruit a Client Experience Coordinator (Evenings & Weekends) based in Athens to join our centralized client experience department and supporting Athens operations. The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses a genuine interest in customer service, technical teams coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!

In Short

• Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
• Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
• Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
• Maintaining long-lasting relations with business stakeholders
• Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities

Requirements

• Proven experience in customer service roles
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with diverse teams
• Organizational skills to manage multiple tasks effectively

Benefits

• Gain insight into the hospitality industry
• Opportunity to work in a dynamic team environment
• Flexible working hours
• Professional development opportunities
• Competitive compensation package