Product Support Engineer (PSE) - Remote

Posted 2 days ago

Customer Service

Full Time

Worldwide

Overview

As a Product Support Engineer (PSE) at Bluecore, you will help customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

In Short

Provide expert technical support for clients using Bluecore and other tools.
Assist in configuring, optimizing, and troubleshooting email/SMS campaigns.
Quickly identify and resolve technical issues, ensuring clear communication with clients.
Collaborate with internal teams to escalate and resolve complex issues.
Develop technical skills through hands-on experience with our tools.
Work in a 24x7 shift culture to support client issues.
Embrace feedback and collaborate with team members.
Maintain a customer-first attitude in all interactions.
Engage in continuous learning and knowledge sharing.
Contribute to improving the overall customer experience.

Requirements

1+ years in product support or technical support roles.
Hands-on experience with tools like Bluecore, BigQuery, and Datadog.
Strong technical troubleshooting skills.
Excellent written and verbal communication skills.
Customer-first attitude.
Bachelor’s degree in Computer Science, Engineering, or related field.
Open to 24x7 shift work culture.

Benefits

Work with cutting-edge tools in the eCommerce and digital marketing space.
Competitive salary and benefits.
Collaborative team culture with a direct impact.
Growth opportunities for professional development.

Bluecore

Bluecore is a multi-channel personalization platform that empowers retailers to gain a competitive edge in a digital-first landscape. By unifying shopper and product data, Bluecore enables brands to deliver personalized, one-to-one experiences at scale, leveraging predictive models for effective marketing. The company offers three core product lines: Bluecore Communicate™, a modern email and SMS service; Bluecore Site™, an onsite capture and personalization tool; and Bluecore Advertise™, a paid media solution. With a commitment to fostering a collaborative and inclusive work environment, Bluecore has been recognized as one of the Best Places to Work by various prestigious organizations and is dedicated to supporting diverse teams and fair hiring practices.

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