Customer Success Manager - Remote

Overview

We are seeking a strategic and results-oriented Customer Success Manager (CSM) to join our team. In this role, you will act as the primary client advocate and trusted advisor, driving customer performance and long-term success through strategic collaboration and impactful solutions.

In Short

• Serve as the main point of contact for assigned clients.
• Develop and refine omnichannel marketing strategies.
• Build trusted relationships with key stakeholders.
• Partner with clients to define success metrics.
• Provide regular reporting and actionable insights.
• Monitor campaign performance metrics.
• Lead regular strategic planning sessions with clients.
• Act as the voice of the client internally.
• Collaborate with internal and client technical teams.
• Provide feedback to internal Product and Marketing teams.

Requirements

• Proven ability to develop and implement strategies.
• Strong analytical skills with experience interpreting data.
• Expertise in marketing campaign strategy.
• Exceptional communication and relationship-building skills.
• Experience working cross-functionally with technical teams.
• High proficiency using spreadsheets and creating presentations.
• Proficiency in analytics tools.
• Bachelor’s degree in Marketing, Business, or a related field.
• 2-4+ years of experience in customer success.
• Experience working with enterprise-level retail clients.

Benefits

• Flexible work environment.
• Inclusive culture that encourages diverse perspectives.
• Opportunities for professional growth.
• Remote-first organization with occasional office visits.
• Commitment to fair hiring practices.