Customer Experience Representative I (CX Rep I) - Remote

Overview

The Customer Experience Representative I (CX Rep I) is responsible for delivering first-level customer support, focusing on basic account management and Tier I technical troubleshooting.

In Short

• Handle inbound customer calls regarding account and billing inquiries.
• Provide Tier I technical troubleshooting and support.
• Document customer interactions and update records.
• Maintain professionalism and customer service standards.
• Participate in training sessions for product knowledge.
• Upsell products or services to existing customers.
• Escalate complex issues to appropriate support.
• Meet key performance indicators (KPIs).
• Perform other assigned duties.

Requirements

• Must live in Florida.
• Available for variable schedules including overnights and weekends.
• High school diploma or equivalent.
• Bilingual (English/Spanish) is a plus.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and familiarity with CRM.
• Two years of call center experience preferred.
• Minimum internet speed of 50 mbps download.
• Designated work area free from distractions.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits

• Medical, Dental and Vision coverage.
• PTO & Holidays.
• 401K + Match.
• Life Insurance.
• FSA & HSA.
• Short Term/Long Term Disability.
• Legal Plan Support & EAP.