Customer Experience Representative - Remote

Overview

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

In Short

• Provide accurate and quality responses to customer inquiries via email.
• Exceed customer expectations to provide a first-class experience.
• Follow existing SOPs to resolve order issues and inquiries.
• Communicate emerging trends in customer needs to management.
• Educate customers on policies, tools, and product lines.
• Triage customer tickets within the team and cross-departmentally.
• Work in a high-volume technology organization.
• Utilize CRM tools like Zendesk or Salesforce.
• Work effectively in a team environment.
• Available for overnight shifts (EST).

Requirements

• A minimum of 1 year of customer service experience.
• Excellent computer skills and ability to learn complex systems.
• Strong problem-solving skills.
• Familiarity with the collectible gaming industry.
• Experience with a high-performing customer experience team.
• Ability to communicate effectively with customers.
• Passion for providing legendary support.
• Ability to work in a diverse and inclusive environment.
• Experience in the gaming or hobby industry preferred.
• Willingness to learn and adapt.

Benefits

• Competitive salary range of $28,400 - $49,100.
• Potential for bonuses and stock options.
• Full range of medical and financial benefits.
• 401(k) eligibility.
• Various paid time off benefits, including PTO and parental leave.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Work with a passionate and innovative team.
• Recognition as one of New York State’s 50 best employers.
• Commitment to digital accessibility.