Customer Support Associate (Dutch Speaking) - Remote

Overview

Join the Customer Delight Team at bloomon, where you will support our Dutch and British customers, delivering exceptional service through various communication channels.

In Short

• Engage with customers via email, WhatsApp, and phone.
• Support both Dutch-speaking and English-speaking customers.
• Coordinate Dutch deliveries and communicate with logistics partners.
• Work with Zendesk for customer issue resolution.
• Attend company meetings and provide feedback to colleagues.
• Work flexible hours, including evenings and weekends.
• Demonstrate strong communication skills in Dutch and English.
• Maintain a friendly and solution-oriented attitude.
• Collaborate with a hybrid team across the UK, Netherlands, and Germany.
• Embrace the company’s values and mission.

Requirements

• Fluency in Dutch and English.
• Experience in customer service is a plus.
• Ability to meet quality and productivity targets.
• Proactive and positive attitude.
• Empathy and understanding of customer needs.
• Willingness to work flexible hours.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Comfortable using communication tools like Slack.
• Open to feedback and personal growth opportunities.

Benefits

• Join a certified B Corp™ company.
• Be part of a dynamic and innovative team.
• Contribute to a positive impact on the community and environment.
• Opportunity for growth and development within the role.
• Work in a supportive and collaborative environment.