Customer Support Associate (Danish Speaking) - Remote

Overview

As a Customer Support Associate at Bloom & Wild, you will be responsible for delivering exceptional service to our Danish and British customers, engaging with them through various communication channels and ensuring their needs are met with empathy and efficiency.

In Short

• Engage with customers via email, WhatsApp, and phone.
• Support both Danish-speaking and English-speaking customers.
• Coordinate Danish deliveries in the Netherlands.
• Utilize Zendesk for customer interactions.
• Work collaboratively with colleagues on Slack.
• Attend team meetings and provide feedback.
• Adapt working hours to meet business needs, including evenings and weekends.
• Maintain a solution-oriented and friendly attitude.
• Handle customer inquiries with empathy.
• Take on various responsibilities from day one.

Requirements

• Fluent in Danish and English.
• Experience in customer service is a plus.
• Strong verbal communication and writing skills.
• Ability to work towards quality and productivity targets.
• Proactive and positive attitude.
• Empathy and problem-solving skills.
• Flexibility in working hours.
• Comfortable with a dynamic work environment.
• Willingness to learn and grow within the role.
• Ability to work independently.

Benefits

• Opportunity to work in a hybrid team.
• Engaging company culture focused on customer care.
• Supportive team environment.
• Access to growth opportunities.
• Be part of a certified B Corp™ company.