Customer Support Associate (Spanish Speaker) - Remote

Overview

The Customer Support Associate (Spanish Speaker) plays a crucial role in ensuring customer satisfaction by providing high-quality support and resolving inquiries related to our SaaS product.

In Short

• Deliver high-quality support to customers of our SaaS product.
• Communicate technical solutions to customers in a team environment.
• Resolve customer inquiries in a timely manner.
• Monitor customer questions and partner with teams for solutions.
• Empower customers to self-serve using success resources.
• Collaborate with Customer, Marketing, Product, and Tech teams.

Requirements

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company.
• Fluent in English and Spanish.
• Excellent communication and listening skills.
• Ability to explain complex ideas clearly.
• High level of empathy and proactive attitude.
• Exceptional organizational and time management skills.
• Experience with video calls, voice calls, and live chat support.

Benefits

• Become part of a collaborative and caring culture.
• Opportunities for personal growth and development.
• Engage in virtual events and team-building activities.
• Highly competitive compensation package.
• Medical allowance for health and wellness needs.
• Flexible working environment and hours.