Customer Support Associate (French Speaker) - Remote

Overview

Convera is seeking a Customer Support Associate (French speaker). In this role, you will provide internal support to the sales/operations group and may act as a liaison to clients.

In Short

• Handle incoming telephone calls and emails from both internal and external customers.
• Ensure accurate and complete information input into SFDC.
• Provide transaction monitoring and reporting for agreed clients.
• Act as a bridge between Sales, Client, and Operations.
• Maintain focus on personal and team goals with adherence to SLAs.
• Offer support and advice to internal and external clients.
• Deliver professionally constructed email communications.
• Experience in a client-facing role is required.
• Fluency in English and French is essential.
• Ability to work under pressure and meet deadlines.

Requirements

• Professional telephone manner and rapport-building skills.
• Experience in a high-volume service delivery environment.
• Familiarity with financial services is desirable.
• Ability to navigate computerized data entry systems.
• High degree of accuracy and attention to detail.
• Strong team player with self-motivation.
• Ability to implement efficiency improvements.
• Ability to build supportive relationships with key business contacts.

Benefits

• Market competitive monthly gross salary starting at 2,100 EUR.
• Monthly language bonus.
• Career growth and development opportunities.
• Flexible work approach (6-10 days per month in the office).
• Generous insurance (health, disability, life).
• Paid holidays and time-off for life events.
• Work from abroad for 60 days per year.
• Paid volunteering opportunities (5 days per year).