Customer Success Engineer - Remote

Overview

Blink is a security automation copilot that generates automated workflows to handle repetitive tasks or enforce security policies – simply by typing a prompt. Join our fast growing team, and help put the power of automation in the hands of every security professional.

In Short

• Serve as trusted technical advisors for customers
• Lead technical discussions with DevOps, SRE, and SecOps
• Manage onboarding process for new customers
• Drive customer adoption, loyalty, and expansion
• Provide insights to the product team
• Maintain customer health and introduce new features
• Educate customers on product value
• Build relationships with executive decision-makers
• Work cross-functionally with product, sales, and support teams

Requirements

• Must communicate well in English
• At least 3 years of experience in Security/SecOps or DevOps
• At least 4 years of experience in Enterprise CSM or Account Management
• At least 4 years of experience in Startups
• Experience in managing upselling, renewals, and cross-selling
• Experience working with technical customers
• Experience working with executives
• Ability to communicate technical concepts effectively

Benefits

• Opportunity to work in a fast-growing team
• Engage with innovative security automation technology
• Collaborate with cross-functional teams
• Build relationships with key stakeholders