Onboarding Specialist I - PST - Remote

Overview

BlackCloak is looking for a dynamic individual with customer support or IT help desk experience to join our team as an Onboarding Specialist I, playing a crucial role in establishing and maintaining relationships with clients during their onboarding process.

In Short

• Entry-level client-facing role
• Communicate with clients via phone, video conferencing, and email
• Work closely with Cybersecurity and Product teams
• Deliver a successful onboarding experience
• Background in customer and technical support required
• Knowledge of consumer technology products (macOS, iOS, Android, Windows)
• Passion for delivering outstanding client experiences
• Opportunity to transition into cybersecurity or client success roles
• Ideal for those interested in cybersecurity and privacy
• Integral role in client relationship management

Requirements

• Experience in customer support or IT help desk
• Working knowledge of consumer technology products
• Strong communication skills
• Ability to work collaboratively with teams
• Interest in cybersecurity and privacy
• Client-focused mindset
• Entry-level position suitable for recent graduates
• Willingness to learn and grow in the field
• Ability to handle multiple tasks effectively
• Strong problem-solving skills

Benefits

• Opportunity for career growth
• Dynamic work environment
• Supportive team culture
• Training and development opportunities
• Engagement with high-profile clients
• Exposure to cybersecurity practices
• Potential for transitioning into advanced roles
• Work-life balance
• Competitive entry-level salary
• Health and wellness benefits