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Onboarding Specialist I - PST - Remote

Posted 13 weeks ago
Customer Service
Full Time
US

Overview

BlackCloak is looking for a dynamic individual with customer support or IT help desk experience to join our team as an Onboarding Specialist I, playing a crucial role in establishing and maintaining relationships with clients during their onboarding process.

In Short

  • Entry-level client-facing role
  • Communicate with clients via phone, video conferencing, and email
  • Work closely with Cybersecurity and Product teams
  • Deliver a successful onboarding experience
  • Background in customer and technical support required
  • Knowledge of consumer technology products (macOS, iOS, Android, Windows)
  • Passion for delivering outstanding client experiences
  • Opportunity to transition into cybersecurity or client success roles
  • Ideal for those interested in cybersecurity and privacy
  • Integral role in client relationship management

Requirements

  • Experience in customer support or IT help desk
  • Working knowledge of consumer technology products
  • Strong communication skills
  • Ability to work collaboratively with teams
  • Interest in cybersecurity and privacy
  • Client-focused mindset
  • Entry-level position suitable for recent graduates
  • Willingness to learn and grow in the field
  • Ability to handle multiple tasks effectively
  • Strong problem-solving skills

Benefits

  • Opportunity for career growth
  • Dynamic work environment
  • Supportive team culture
  • Training and development opportunities
  • Engagement with high-profile clients
  • Exposure to cybersecurity practices
  • Potential for transitioning into advanced roles
  • Work-life balance
  • Competitive entry-level salary
  • Health and wellness benefits
BlackCloak logo

BlackCloak

BlackCloak is a forward-thinking company specializing in cybersecurity and privacy solutions. With a strong focus on client success, BlackCloak emphasizes building and maintaining relationships with clients, particularly during the onboarding process. The company operates remotely, offering a supportive work environment that includes comprehensive benefits such as employer-paid health coverage and a 401k plan. BlackCloak is dedicated to providing exceptional service and expertise, ensuring that clients receive the highest level of support as they transition into the nurture phase of their relationship.

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