Senior Manager Customer Experience - Business Development - Remote

Overview

As part of an international consulting firm, you can join Wavestone, where clients are supported on their strategic transformation journey.

Wavestone is described as a community of energetic experts, valuing both people and performance and growth. As an ambitious company with a global presence, it manages a broad and steadily growing portfolio of clients, themes, and projects, committed to making a positive contribution together.

We seek true team players with a strong value compass, smart minds eager for continuous development, and proactive personalities with a hands-on mentality.

Your potential can be unleashed at Wavestone in an environment that offers promotion and support. Opportunities are provided to transform today's challenges into tomorrow's solutions - in the role of (Senior) Manager Customer Experience with a focus on Business Development.

In Short

• Build long-term customer relationships and strategically develop existing key accounts, especially at C-level in specified industries.
• Actively seek new business opportunities, pursue them, and contribute to revenue growth.
• Create visibility and reach for our topics. Represent our business area both internally and externally, e.g., through workshops, lectures, and participation in conferences and events.
• Monitor trends in relevant sectors, actively observe corresponding markets, and foster an entrepreneurial growth culture.
• As an experienced (Senior) Manager, advise our clients in the areas of Customer Experience, Customer Journey, Touchpoint Management, Omnichannel Sales, and Digital Marketing.

Requirements

• Several years of professional experience in consulting with a focus on Life Sciences, Industry, Transport & Logistics, Government & International Institutions, Energy Sector, Financial Services.
• Existing sales expertise, a well-developed customer network, and experience in bidding and proposal processes.
• In-depth knowledge of digital customer topics.
• Future-oriented mindset and experience in leading/coaching and developing distributed or virtual teams.
• Fluent in German and English.
• Willingness to travel for customer support and consulting projects within the DACH region.

Benefits

• Your career, your way: Our Personal Growth Model and Coaching & Leading approach offer you close, comprehensive support in your long-term development and daily business. In our Academy, you will find a wide range of training opportunities such as language and certification courses, individual coaching, or targeted training for leaders. And with our flexible career model and Fluid Company approach, you decide for yourself where and how fast you want to progress.
• Career & private life: For a good balance, we try to offer all our positions as part-time wherever possible. Thanks to our Mobile Work Policy, you can work comfortably from home or in one of our offices in Germany. With “Mobile Work Abroad,” you can work up to 50 days a year from EU countries (as well as the UK, Norway, Iceland, Liechtenstein, and Switzerland).
• Mobility tailored to your needs: With a fixed monthly mobility budget, you can travel flexibly and environmentally friendly: whether privately or professionally, with a clear focus on sustainable means of transport. Depending on the role, you may alternatively be provided with a company car or a BahnCard 100.
• Valuable corporate culture: Our values of responsibility, energy, and collaboration are central components of our daily lives. You can feel this, for example, at our Power Days, where you can engage in social causes, in networks like the Women’s Network or our Mindfulness Guild, and through regular employee surveys regarding Great Place To Work.
• Compensation & monetary benefits: We offer fair and attractive salaries, consisting of a fixed and a performance-based component. In the case of maternity leave, we provide the full performance-based component. Additionally, we regularly benchmark our salaries against the market based on external studies, always with an eye on Gender Equal Pay. You will also receive monetary benefits such as EGYM Wellpass and exclusive corporate shopping discounts.

We look forward to your application!

Translated from German