Director of Platform Operations - Remote

Overview

The Director of Platform Operations at Birdy Grey will lead the eCommerce operations, driving digital business growth through effective management of product lifecycle, site merchandising, and digital strategies.

In Short

• Lead the eCommerce operations for Birdy Grey, a DTC brand.
• Drive business growth through digital commerce strategies.
• Collaborate with multiple teams including Merchandising, Marketing, and Technology.
• Manage product lifecycle and site merchandising across platforms.
• Utilize data to optimize consumer journeys and improve conversion metrics.
• Oversee new product launches and ensure optimization for conversion.
• Lead QA processes for product and marketing pages.
• Report on traffic, sales KPIs, and develop actionable strategies.
• Work with inventory reports to prioritize product offerings.
• Foster a collaborative environment across functions.

Requirements

• 10+ years of experience in retail eCommerce and digital operations.
• Expertise in PLM, PIM, DAM, and CMS systems.
• Experience in product lifecycle management and eCommerce strategy.
• Strong communication skills and ability to collaborate cross-functionally.
• Proven track record of driving revenue growth in high-growth environments.
• Experience with data analysis and visualization tools.
• Familiarity with SEO principles.
• Ability to manage multiple projects simultaneously.
• Interest in bridal and fashion is a plus.

Benefits

• Competitive compensation based on experience.
• 100% employer-covered healthcare benefits.
• 401K with up to 4% match after 3 months.
• Flexible Open PTO Policy + 11 paid holidays.
• Monthly wellness stipend and summer Fridays.
• Partial remote work with autonomy.
• Employee discounts on products.
• 3 months of paid parental leave.
• Opportunity to drive performance in a high-growth startup.