Dispute Analyst - P2P (Arabic Speaker) - Remote

Overview

The Dispute Analyst - P2P (Arabic Speaker) at Binance will be responsible for arbitrating customer disputes, investigating trading activities, and ensuring a safe marketplace while providing exceptional customer service.

In Short

• Arbitrate customer disputes professionally.
• Investigate trading activity to prevent fraud.
• Create a culture focused on customer service.
• Use analytics to identify product improvements.
• Act as the Voice of the Customer within the organization.
• Conduct customer surveys to gather experience feedback.
• Share learning from complaints across the organization.
• Collaborate with stakeholders and partners.

Requirements

• 1+ years of customer-facing experience.
• Strong IT skills for handling technical queries.
• Exceptional written communication and listening skills.
• Ability to multitask and prioritize effectively.
• Knowledge of blockchain and P2P payments is a plus.
• Willingness to work weekends and irregular hours.
• Fluency in English and Arabic is required.

Benefits

• Work in a leading global blockchain ecosystem.
• Opportunity to develop skills in a fast-paced environment.
• Engage with a diverse customer base.
• Contribute to innovative financial solutions.