Client Success Associate, Employers - Remote

Overview

The Client Success Associate at Big Health plays a crucial role in managing relationships with small and mid-sized employer clients, supporting their engagement with digital therapeutic products aimed at improving mental health.

In Short

• Own the relationship with a portfolio of employer clients.
• Support enrollment and expand client engagement with products.
• Manage day-to-day customer inquiries and support.
• Assist with enrollment marketing campaigns and reporting.
• Become a product expert and internal champion for clients.
• Identify opportunities for clients to enhance product engagement.
• Work collaboratively within the Client Success team.
• Communicate effectively with various stakeholders.
• Analyze client-level reporting on engagement and outcomes.
• Adapt to rapidly evolving environments with curiosity.

Requirements

• At least 1 year of enterprise account management experience.
• Ability to work collaboratively and independently.
• Strong problem resolution skills.
• Empathy for customers and their success.
• Ability to manage deadlines in a fast-paced environment.
• Strong attention to detail.
• Outstanding written and verbal communication skills.
• Growth mindset and willingness to learn from peers.
• Desire to develop presentation skills through PowerPoint.
• Interest in healthcare and mental health.

Benefits

• Generous vacation policy.
• Professional development fund.
• Flexible working arrangements.
• Competitive salary packages including stock options.
• Supportive work environment with dedicated colleagues.