Client Success Manager, Employers - Remote

Overview

The Client Success Manager owns the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of our client partners, working closely with internal teams to support clients.

In Short

• Build strong, consultative relationships with employer clients.
• Manage enrollment marketing and campaign planning efforts.
• Prepare reporting for and lead client meetings and reviews.
• Think strategically and troubleshoot client requests.
• Take responsibility for up-sell opportunities and contract renewals.
• Become a product expert and internal champion for clients' needs.
• Analyze and present program engagement metrics to clients.

Requirements

• 4+ years of enterprise account management experience.
• Strong interpersonal skills and ability to coordinate cross-functionally.
• Ability to influence key stakeholders and drive decisions.
• Strong executive presence and communication skills.
• Detail-oriented and analytical approach.
• Proficiency in presentations and data analysis.
• Interest in healthcare and mental health.
• Curiosity, humility, proactivity, and drive.

Benefits

• Generous vacation policy.
• Professional development fund.
• Flexible working arrangements.
• Competitive salary packages including stock options.