Lead Processing Agent (Data Entry) - Remote

Overview

Better Health is seeking a highly motivated and detailed oriented Lead Processing Agent to join our growing team. This role will play a pivotal role in receiving and processing priority referrals we receive from healthcare provider offices. The Lead Processing Agent will report to the Provider Success Lead and is a critical position to drive speed and service within our white-glove Provider Success team, who works directly with health systems and provider offices to manage referrals. The preferred applicant for this role will have experience in managing medical records, data entry, and have worked in a fast-paced environment.

In Short

• Manage inbound referrals by receiving faxes and referrals via email and web portals.
• Perform error-free data entry for demographics, insurance, and condition information.
• Complete insurance verification tickets via web portals and phone calls.
• Answer inbound patient and provider phone calls with empathy and care.
• Communicate quickly and professionally with patients, providers, and colleagues.

Requirements

• Prior experience working in a medical office or healthcare startup.
• Prior experience in insurance verification preferred.
• Prior experience in medical record management or collection preferred.
• Excellent communication skills (email, Slack, phone).
• Proficient in Google Suite (Gmail, Google Sheets).
• Teamwork/collaborative attitude is a must.

Benefits

• $17 - $18 per hour.
• Fully remote work.
• PTO and health, vision, and dental insurance.
• Talented and fun coworkers who are passionate about improving our healthcare system.
• The opportunity to be part of a mission-driven company and make a difference in patients’ lives.