Solution Architect - Genesys Cloud CX Implementation - Remote

Overview

We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and strong technical skills to support complex migration activities.

In Short

• Lead the technical aspects of migrating from existing contact center platform to Genesys Cloud CX
• Analyze, interpret, and prepare existing data for migration to ensure data integrity and continuity
• Map existing outbound dialer strategies to new cloud-based dialer functionality
• Develop custom scripts and solutions for complex integrations using the Genesys API hub
• Translate current KPIs and reporting requirements to Genesys Cloud capabilities
• Collaborate with the existing team to identify opportunities to modernize processes
• Design and implement true omni-channel experiences leveraging Genesys Cloud capabilities
• Provide first-level support, including issue triage and translation of cloud concepts for the team
• Document solution architecture and implementation plans
• Ensure the implementation follows best practices and meets business requirements

Requirements

• 5+ years of experience as a Solution Architect in contact center environments
• Proven experience implementing Genesys Cloud CX (formerly PureCloud)
• Strong understanding of contact center technologies, workflows, and operations
• Experience migrating from legacy contact center platforms to cloud solutions
• Strong knowledge of outbound dialer strategies and implementation
• Proficiency in API integration and development (REST, webhooks, etc.)
• Experience with Genesys' AppFoundry ecosystem and integration capabilities
• Contact center reporting and analytics expertise
• Understanding of IVR design, call flows, and routing strategies
• Excellent problem-solving and troubleshooting skills

Benefits

• Comprehensive health insurance
• Competitive salaries
• 401K
• Volunteer programs
• Scholarship opportunities
• Office amenities include a fitness center, cafe, and recreational facilities