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Salesforce Service Cloud Business Analyst - Remote

Posted Yesterday
Data Analysis
Full Time
Argentina

Overview

We are seeking an experienced Salesforce Service Cloud Business Analyst to join our team. This role will serve as a critical bridge between business stakeholders and technical teams, driving the analysis, design, and implementation of Service Cloud solutions to enhance our customer service operations.

In Short

  • Conduct comprehensive discovery sessions with business and IT stakeholders
  • Create detailed, actionable user stories for development teams
  • Facilitate workshops and collaborative sessions with global stakeholders
  • Translate business requirements into functional specifications
  • Document current and future state business processes
  • Collaborate with QA teams to ensure solutions meet requirements
  • Support organizational change initiatives

Requirements

  • 3+ years of hands-on experience with Salesforce Service Cloud
  • Proven ability to gather and document complex business requirements
  • Relevant Salesforce Certifications
  • Strong experience creating user stories following Agile methodologies
  • Excellent communication and facilitation skills
  • Flexibility to participate in meetings across multiple time zones

Benefits

  • Opportunity to work with a global team
  • Engagement in impactful projects
  • Professional development opportunities
BETSOL logo

BETSOL

BETSOL is a cloud-first digital transformation and data management company that provides innovative products and solutions for both enterprises and consumers. With a focus on data management, BETSOL offers products like Rebit and Zmanda, while its Global IT Services division delivers comprehensive enterprise solutions that enhance efficiency and reduce time-to-market. The company operates in over 40 countries, supported by a talented engineering team known for its patented technologies and award-winning solutions. Headquartered in Broomfield, Colorado, and with a presence in Bangalore, India, BETSOL is committed to employee well-being, offering competitive salaries, health insurance, and various employee programs. The company prides itself on its employee-centric culture and has received industry recognition for its success and customer satisfaction.

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