Salesforce Business Analyst (Service Cloud) - Remote

Overview

We are seeking an experienced Salesforce Service Cloud Business Analyst to join our team. This role will serve as a critical bridge between business stakeholders and technical teams, driving the analysis, design, and implementation of Service Cloud solutions to enhance our customer service operations.

In Short

• Conduct comprehensive discovery sessions with business and IT stakeholders
• Create detailed, actionable user stories with clear acceptance criteria
• Facilitate workshops, interviews, and collaborative sessions
• Translate business requirements into functional specifications
• Document current and future state business processes
• Collaborate with QA teams to ensure solutions meet business requirements
• Support organizational change initiatives

Requirements

• 3+ years of hands-on experience with Salesforce Service Cloud
• Proven ability to gather, analyze, and document complex business requirements
• Relevant Salesforce Certifications
• Strong experience creating well-structured user stories
• Excellent communication and facilitation skills
• Flexibility to participate in meetings across multiple time zones

Benefits

• Opportunity to work in a cloud-first digital transformation company
• Be part of a team recognized with industry awards
• Engage with diverse, global teams
• Contribute to enhancing customer service operations