Internal Call Quality Assurance Specialist - Remote

Overview

We are seeking a detail-oriented Internal Call Quality Assurance Specialist to join our team. This role is responsible for monitoring calls and security footage to identify security and quality assurance violations. The Specialist will ensure compliance with HIPAA regulations and internal security procedures, develop training programs, and assist in investigations with other departments.

In Short

• Review recorded and live calls for compliance with company policies and HIPAA regulations.
• Monitor camera footage to detect security breaches.
• Assess calls for adherence to quality standards.
• Develop and deliver training programs on security protocols.
• Collaborate with departments for internal investigations.
• Maintain records of monitoring activities and document findings.
• Recommend enhancements to internal control processes.

Requirements

• Previous experience in quality assurance or compliance preferred.
• Knowledge of HIPAA regulations required.
• Strong attention to detail and analytical skills.
• Ability to handle sensitive information with discretion.
• Strong communication and training skills.
• Proficiency in monitoring tools and reporting software.
• Bilingual in Spanish preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance