Customer Impact Lead - Remote

Overview

We are seeking a Customer Impact Lead to join the BenchSci team. Reporting to the Vice President, Customer Insights & Value, you will spearhead strategic, customer-focused projects to drive enterprise-wide value at top global pharmaceutical companies.

In Short

• Identify BenchSci's ASCEND platform's impact on accelerating discovery and early-stage research.
• Define the value thesis for ASCEND pilots and enterprise deployments.
• Develop compelling business cases and value stories for customer-facing reviews.
• Collaborate across BenchSci teams to support efficiency and economic modeling.
• Provide expert scientific guidance to establish benchmarks for evaluating platform effectiveness.
• Deliver insightful reports and presentations to R&D executives.
• Optimize operations for value assessment and develop tools for insights gathering.
• Uncover customer-centric insights to inform product strategy and roadmap.
• Envision future-state customer journeys for the ASCEND platform.

Requirements

• 7+ years of healthcare or pharma experience.
• Exceptional critical thinking and ability to identify core value drivers.
• Experience facilitating senior-level discussions in healthcare and pharma.
• Ability to manage stakeholders effectively and collaborate across departments.
• Proactive in driving clarity in ambiguous situations.
• Ability to connect qualitative and quantitative data to tell impactful stories.
• Track record of increasing responsibilities and delivering value.
• Strong attention to detail and time management skills.
• Independent, self-motivated, and enthusiastic.

Benefits

• Opportunity to work with top global pharmaceutical companies.
• Be part of a team that drives significant value in R&D processes.
• Collaborative work environment with cross-functional teams.
• Engagement in impactful projects that shape the future of healthcare.