Patient Financial Services Representative - Ambulatory Billing - Remote

Overview

The Patient Financial Services Representative plays a vital role in the revenue cycle by managing billing and collections, ensuring timely payments from insurance companies, and enhancing patient experience.

In Short

• Coordinate patient billing and collection activities.
• Research and resolve payment issues with insurance companies.
• Work with a team to reduce accounts receivable balances.
• Utilize various software systems for billing and collections.
• Provide excellent customer service to patients and internal clients.
• Respond to and make calls to resolve billing issues.
• Document and communicate effectively regarding payment issues.
• Work independently under general supervision.
• Manage multiple tasks with minimal supervision.
• Contribute to achieving team goals in accounts receivable.

Requirements

• High school diploma or GED required.
• Experience in patient financial services or insurance preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks.
• Proficiency in Microsoft Office and common office software.
• Experience with cash collections is preferred.
• Knowledge of billing processes and insurance industry.
• Critical thinking skills for problem-solving.
• Ability to build relationships with internal and external customers.
• Strong organizational skills.

Benefits

• Flexible work options including remote work.
• Comprehensive benefits package for eligible employees.
• Opportunities for career growth within a large healthcare system.
• Supportive work environment focused on employee well-being.
• Access to advanced technology and resources.