Patient Financial Services Representative - Remote

Overview

The Patient Financial Services Representative is a vital role in the revenue cycle, working to reduce accounts receivable and enhance patient experience by managing billing and collections effectively.

In Short

• Coordinate patient billing and collection activities.
• Work with insurance companies to obtain payments.
• Research and resolve payment issues and discrepancies.
• Provide excellent customer service to patients and providers.
• Use various systems for documentation and statistical data.
• Achieve goals in outstanding accounts and reduce AR balances.
• Work independently under general supervision.
• Communicate effectively with internal and external customers.
• Utilize critical thinking to solve problems.
• May require occasional outbound calls for issue resolution.

Requirements

• High school diploma/GED or equivalent experience.
• Knowledge of patient financial services or insurance processes.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency in common office software and databases.
• Previous cash collections experience preferred.
• Experience with company systems is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Customer service orientation.

Benefits

• Comprehensive benefit package for eligible positions.
• Remote work options available.
• Career development opportunities.
• Supportive work environment.
• Access to latest technology in healthcare.