Patient Financial Services Representative - Remote

Overview

The Patient Financial Services Representative coordinates and facilitates patient billing and collection activities, ensuring timely and accurate reimbursement for services.

In Short

• Process payments, adjustments, claims, and refunds.
• Reconcile account balances and pursue payments.
• Research payment issues and make appeals as necessary.
• Build relationships with business units and hospital departments.
• Provide excellent customer service to patients and internal clients.
• Work as part of the patient financial services team.
• Document and prepare statistical data using systems.
• Work independently under general supervision.
• Utilize critical thinking skills to solve problems.
• Support a drug-free work environment.

Requirements

• High school diploma/GED or equivalent experience.
• Knowledge of patient financial services or insurance industry.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal and communication skills.
• Proficient in common office software.
• Preferred: Experience with company systems.
• Preferred: Previous cash collections experience.
• Additional related education or experience preferred.

Benefits

• Comprehensive benefit package for eligible positions.
• Career opportunities across a large health care system.
• Supportive work environment.
• Access to latest technology in health care.