Account Specialist, Early Stage Collections - Remote

Overview

The Account Specialist in Early Stage Collections is responsible for evaluating delinquent accounts, providing collections-related sales and services, and advising customers on payment strategies.

In Short

• Review and evaluate delinquent accounts for collections opportunities.
• Understand customer needs and provide collections-related sales and service.
• Advise customers on payment strategies and BMO products.
• Deliver exceptional customer service to build trust and rapport.
• Execute loss mitigation processes for non-performing accounts.
• Handle incoming calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Collaborate in the collections life cycle and support continuous improvement.
• Maintain knowledge of collections strategies and regulatory environment.
• Complete required documentation accurately.

Requirements

• 1-2 years of relevant experience preferred.
• Post-secondary degree in a related field desirable.
• Knowledge of consumer collections laws and BMO products.
• Good verbal and written communication skills.
• Strong organizational and collaboration skills.
• Good analytical and problem-solving skills.
• Ability to maintain confidentiality of customer information.
• Willingness to support continuous improvement initiatives.
• Ability to analyze issues and escalate as required.
• Basic specialized knowledge in collections practices.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives and discretionary bonuses.
• Tools and resources for professional growth.
• Inclusive and accessible workplace.
• Support for continuous learning and development.
• Valued and respected team environment.
• Opportunities for networking and building skills.