Bilingual Account Specialist - High Risk Collections - Remote

Overview

The Bilingual Account Specialist in High Risk Collections is responsible for reviewing delinquent accounts and providing collections-related sales and service to customers, ensuring effective communication and resolution of non-performing accounts.

In Short

• Review and evaluate delinquent accounts for collections opportunities.
• Advise customers on payment strategies and products.
• Deliver exceptional customer service to build trust.
• Develop and maintain long-term relationships with clients.
• Execute loss mitigation processes for high risk accounts.
• Handle incoming calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Collaborate with internal stakeholders to meet customer needs.
• Maintain knowledge of collections strategies and trends.
• Support continuous improvement initiatives within the team.

Requirements

• 2-3 years of relevant experience in collections.
• Knowledge of federal and local laws regarding collections.
• Strong verbal and written communication skills.
• Good organization and collaboration skills.
• Analytical and problem-solving abilities.
• Proficient in customer service practices.
• Ability to handle complex customer situations.
• Experience with BMO products and services is a plus.
• Ability to maintain confidentiality of customer information.
• Willingness to support team improvement initiatives.

Benefits

• Health insurance coverage.
• Tuition reimbursement for further education.
• Accident and life insurance options.
• Retirement savings plans.
• Performance-based incentives and bonuses.
• Inclusive and accessible workplace environment.
• Tools and resources for career growth.
• Support for personal and professional development.
• Networking opportunities within the organization.
• Commitment to diversity and inclusion.