Account Specialist - High Risk Collections - Remote

Overview

The Account Specialist in High Risk Collections is responsible for collaborating in the review and evaluation of delinquent accounts, providing collections-related sales and service, and delivering exceptional customer service to build trust and rapport with clients.

In Short

• Review and evaluate high risk accounts for collections opportunities.
• Advise customers on payment strategies and products.
• Deliver exceptional customer service and support.
• Develop and maintain long-term relationships with clients.
• Execute loss mitigation processes for non-performing accounts.
• Handle incoming calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Maintain knowledge of collections strategies and practices.
• Support continuous improvement initiatives.
• Collaborate with internal stakeholders to meet customer needs.

Requirements

• 2-3 years of relevant experience.
• Post-secondary degree in a related field preferred.
• Knowledge of laws pertaining to Consumer Collections.
• Good verbal and written communication skills.
• Strong organizational and analytical skills.
• Ability to collaborate and work in a team.
• Proficiency in problem-solving.
• Understanding of BMO products and services.
• Ability to handle escalations and complex situations.
• Commitment to maintaining confidentiality.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Tools and resources for personal development.
• Inclusive and accessible workplace.
• Support for continuous improvement initiatives.
• Opportunities for network-building.