Sage Intacct Customer Support Senior Associate - Remote

Overview

This role involves providing customer support for Sage Intacct, working with project customers, and collaborating with internal teams and vendors to resolve issues.

In Short

• Provide support for end users in the Sage Intacct environment.
• Diagnose and troubleshoot customer support tickets.
• Test solutions in demonstration environments.
• Escalate unresolved issues to internal management.
• Follow up on outstanding tickets regularly.
• Delegate issues to technical services as needed.
• Participate in coaching and mentoring programs.
• Build strong relationships with clients and team members.
• Support team members in achieving their professional goals.
• Enjoy a work-life balance with social activities.

Requirements

• Bachelor's degree in business administration, accounting, or related field.
• 3+ years of experience in accounting or finance.
• Familiarity with multiple ERP systems.
• Strong communication and interpersonal skills.
• Project management and organizational skills.
• Proficiency in Microsoft Suite.
• Eligibility to work in the U.S. without sponsorship.

Benefits

• Opportunities for upward career trajectory.
• Flexibility in work location and hours.
• Access to firm-wide learning and development programs.
• Supportive work environment focused on professional growth.
• Engagement in social activities and team outings.