Technical Support Coordinator - Remote

Overview

Azurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally.

In Short

• Serve as the main point of contact for international clients’ technical issues.
• Troubleshoot and resolve network, software, and server problems.
• Escalate complex issues with detailed diagnostics.
• Collaborate with internal teams to improve support processes.
• Identify recurring technical issues and propose solutions.
• Participate in projects to enhance client support services.

Requirements

• 1 to 2 years of experience in technical support or IT operations.
• Solid understanding of networking and software troubleshooting.
• Comfortable with CRM systems and ticketing tools.
• Fluent in English; French is a plus.
• Reliable remote work setup based in Lebanon.
• Proactive problem-solver with excellent communication skills.
• Experience mentoring junior team members is a plus.

Benefits

• Remote Flexibility: Work from anywhere in Lebanon with full support.
• International Exposure: Collaborate with multicultural teams and global clients.
• Career Growth: Clear path for advancement and opportunities to lead initiatives.
• Supportive Culture: Join a collaborative team that values knowledge sharing.
• Work-Life Balance: Paid vacation, public holidays, and flexible schedules.